FAQ

Advanza is a lifestyle membership platform that connects people with exclusive offers, curated experiences, and trusted partners across Mykonos and Greece.

Anyone; visitors, residents, and seasonal professionals who want smarter access to the island's best spots and services.

Members purchase an Advanza card and get access to curated offers and privileges at selected partners — from restaurants and beach clubs to salons, villas, and local creators.

Advanza offers different membership options depending on your stay and lifestyle: • Touristic Pass: valid for 1 week — ideal for short visits. • Residential Membership: valid for 6 months — perfect for locals or seasonal residents. • Flash Access: valid for 24 hours — great for last-minute experiences or short getaways. • Event Access: duration and pricing are customized depending on the event or collaboration. Each option gives you full access to Advanza's network of partners and privileges during its active period.

Once you purchase your digital card, you instantly gain access to all current offers. Just show the card (from your phone) at participating venues to redeem your perks.

No, each Advanza card is personal and non-transferable. It is linked to your name and device.

Yes! As long as your card is valid, you can use the offers multiple times unless otherwise specified.

You'll receive a reminder before your membership expires. You can renew easily through your account by selecting your preferred plan.

Simply log in and browse by category (dining, beach, wellness, etc.) or location to see all participating venues.

Visit our website or download the app. Select "Sign Up," fill in your details, and complete your membership payment to instantly unlock all your benefits.

Double-check that your email and password are correct. If the issue persists, click "Forgot Password" or contact our support team via live chat or WhatsApp.

All active offers are displayed in the app or on our website. You can filter them by category, location, or partner.

Each offer can be redeemed once per transaction, unless otherwise stated in the offer's terms and conditions.

If you encounter an issue while redeeming an offer, keep your receipt and contact our support team through the app or at info@theadvanza.com — we'll resolve it as soon as possible.

Log in to your profile and update your details under "My Account." If you need assistance, our support team is here to help.

Contact our support team at info@theadvanza.com to request the deletion of your account and personal data.

Yes, our support team is available online for all members, wherever you are in the world.

Some experiences or restaurants may require a reservation. Always check the terms of each offer through the platform.

Advanza Cares is our social initiative — part of our profits go toward supporting local causes, such as Mykonos Animal Welfare and sustainability projects.

Every membership helps! You can also choose to donate directly to our supported causes through your Advanza profile.